Refund policy

MSH Nation Refund & Return Policy

Food Safety Notice

Because our products are consumable food items (BBQ rubs, sauces, and seasonings), we are unable to accept returns of opened or used products for health and safety reasons.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us at biz@mshnation.com within 7 days of delivery with a photo of the issue. We will send a replacement or issue a full refund at no cost to you.

Unopened Products

If you are unsatisfied with an unopened product, please contact us within 14 days of delivery. We'll review your request and, if approved, provide a prepaid return label and a full refund once the item is received.

Non-Returnable Items

Opened or used food products, gift cards, and items marked as final sale.

Refund Processing

Approved refunds are processed within 5–7 business days to your original payment method. Your bank or card issuer may take additional time to post the credit.

Order Cancellations

Orders can be cancelled if they have not yet been fulfilled. Please contact us immediately at biz@mshnation.com if you need to cancel. Once an order has shipped, it cannot be cancelled.

Canadian Orders

Customers in Canada are responsible for any customs fees or duties. These charges are non-refundable.

Contact Us

Questions? Reach us at biz@mshnation.com or mshnation.com.